Face to the increasingly stringent business competition,
Small and Medium Sized Enterprises (SMEs) strive to excel
in the marketplace by adopting different strategies and solutions.
Outsourcing their business processes to the Cloud is considered as
a widely adopted strategy. Among others, SMEs outsource their
related business process to improve their performance. However,
this strategy is not without inconvenience especially when the
decision is taken without being aware of the business process
requirements and the experts preferences. This paper’s major
contributions are: the proposition of a monitoring tool to identify
the defaulting activities causing the degradation of the business
process performance. These information are used later to favor
the outsourcing of defaulting activities as the Cloud environment
may be a better alternative environment instead of the enterprise
one as it can provide a better IT infrastructure with lower
cost compared to the in-house one. Furthermore, we propose
a decision model using the Analytic Hierarchy Process (AHP) to
assist experts in the fastidious task of selecting suitable activity
to be outsourced according to the identified requirements and
the experts preferences. It resorts essentially to commonly used
standards which make it a powerful tool for both IT and business
experts. An evaluation of the results is elaborated to insure the
utility of the elaborated tool using the CloudSim toolkit.